1Password account management

Changing your email address

If you need to change the email address associated with your 1Password account you can do so easily by following steps below.

  1. Log into 1Password at https://artspool.1password.com/signin.
  2. Click on My Profile on top left menu.
  3. Click on Change Email.
  4. Enter new email and click Send Confirmation.
  5. Enter the token provided in the email sent to the new address. The email subject line is Confirm new email address for your 1Password account.
  6. Enter the master password for your account and click Change Email Address.

Changing your Master Password

Your Master Password is the password that you enter to unlock your 1Password account every time you log in. You may want to update this password from time to time, either for good security hygiene or because someone who had access to the account left the organization.

For security reasons, you can only change your password while logged in to 1Password. If you are logged out and need to reset your password, you will need to initiate the recovery process by following the steps in the Recovering your account section below.

To change your password while logged in:

  1. Log into 1Password at https://artspool.1password.com/signin.
  2. Click on My Profile on top left menu.
  3. Enter your current Master Password and new Master Password in the dialogue box. Confirm the new Master Password by typing it again and then click Change Master Password.

You will receive an email confirmation of the password change.

Changing your Secret Key

Your Secret Key is a long autogenerated set of numbers and letters that is created when you create your 1Password account and is required whenever you log into 1Password for the first time on a new device. You should not need to change your Secret Key very often (or ever), but you can do so by following the steps below.

  1. Log into 1Password at https://artspool.1password.com/signin.
  2. Click on My Profile on top left menu.
  3. Click on Regenerate Secret Key.
  4. Enter your Master Password and click Regenerate Secret Key.
  5. After the new Secret Key is generated, click the Download button and store either a printed or digital copy of the new Emergency Kit in a secure offline location.

You may be prompted to enter the new Secret Key when logging into 1Password on other devices.

Recovering your account

For security reasons, there is not a way to automatically have a password reset link sent to you via email if you are logged out of 1Password and can't remember your Master Password or Secret Key. If this happens, please contact lifeguard@artspool.co to initiate the recovery process. After you write to us, we will call the primary contact of your organization to ensure that the recovery request is legitimate. Once we have verified the request, we will initiate an account recovery via the 1Password system.

  1. Click the Recover my account link in the email notification you receive. The subject line of the email is [Name] started recovery of your account on 1Password, where [Name] is the name of the ArtsPooler who responded to your recovery request.
  2. Enter a Master Password and click Continue. Remember, a longer password is more secure than a shorter one. You can opt to use the password generator by clicking Want help choosing?

    If you used the password generator, you will be asked to type it in for confirmation on the next step. You can do this as many times by clicking the Reset button. When ready, click Continue.
  3. Click the Download button to download your Emergency Kit. It is important that you keep a record of this Secret Key by downloading the file and either printing it or saving the file a secure location (e.g. 1Password, thumb drive or physical paper files, but NOT cloud storage). If lost, you will lose access to your account and ArtsPool will have to reset it.
  4. After you reset your credentials, an ArtsPool administrator will be notified via email. Once they complete the recovery process you will receive an email with the subject line Your 1Password account is ready.
  5. Log in as normal at https://artspool.1password.com/signin. using the new Master Password and Secret Key generated above.
You will need to update your login credentials for every device where you use 1Password since you have generated a new Secret Key. Be sure to notify other employees at your organization who use that 1Password account as they will need to use the new Secret Key as well. Do NOT send these credentials (or any credentials) via email.

Turning on 2-factor authentication (2FA)

For an added layer of security, 1Password offers 2-factor authentication, a.k.a 2FA, via either the Authy or Windows Authenticator mobile apps. To turn on 2FA, follow the instructions in the guide Turn on two-factor authentication for your 1Password account.

Once you turn on 2FA, you or any other users accessing the account will be prompted to enter the code from the authenticator app when logging in on a new device for the first time. Since 2FA can only be on one mobile device, the person who completes the 2FA setup will need to provide this code to other users when they are logging into 1Password for the first time.


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