Unlocking employee accounts in BeyondPay

Dallas Estes Updated by Dallas Estes

A user’s account can become locked after more than 3 failed log-in attempts or if they enter the wrong code for virtual authentication (when requested by the system). A Company Administrator/HR Manager can use the following instructions to unlock a user account.

  1. Log into your BeyondPay account. From your home page, click Employee Management > Unlock Employee Account:
    1. Type the employee's first name into the box. It will populate below the search bar. Select the employee, then click Unlock.
      The account is now unlocked!
      If the employee needs assistance resetting their password or accessing their account, have them see our Payroll FAQs Guide.
  2. You can also access this feature by clicking the Menu Icon:
    1. From the menu, navigate to:
      TEAM - HR - Employee Maintenance - Password Unlock
    2. Type the employee's first name into the box. It will populate below - select the employee, then click Unlock.
      The account is now unlocked!
      If the employee needs assistance resetting their password or accessing their account, have them see our Payroll FAQs Guide.
If you are having trouble doing this, contact your ArtsPool Workforce Administrator.

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