Requesting changes to ArtsPool's scope of services

Max Dana Updated by Max Dana

Change request process

If a member would like to request that ArtsPool change its scope of services to include a new task or area of work, they can petition ArtsPool's Leadership Team through the Member Services Change Request form.

Material changes

Any material changes to ArtsPool's services will be discussed by ArtsPool's Leadership Team and the Steering Committee. Members will receive a notice if and when any such changes are approved.

Below are some examples of changes considered material. This list is not exhaustive, but included for guidance:

  • The removal of one of our core services or addition of a new major service.
  • A change to our pricing methodology.
  • A significant change in frequency or schedule of deliverables, such as a quarterly process shifting to an annual process.

Non-material changes

Non-material changes to ArtsPool's services can be approved by ArtsPool's Leadership Team without consulting the Steering Committee. These changes may not always include a notice to members, though we will notify members of any changes that may have an impact on their operations or their work with us.

Below are some examples of changes not considered material. This list is not exhaustive, but included for guidance:

  • A change to the system used for a particular process, e.g. a change of payroll system.
  • A change in method which does not result in a system change, such as additional steps added for a task workflow, a change in the order of such steps, etc.
  • A change in how an ArtsPool staff team or group of employees handle a certain task or process.
  • A minor change in frequency or schedule of deliverables, such as a process occurring in the second week of a month moving to the third week, etc.

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