Other services

System

Templates, Google Drive

What ArtsPool staff does

We can provide you with templates for many common required corporate policies upon request.

What member staff does

We do not enforce policies or manage their adoption, so you will need to provide us with copies of any of your corporate policies relevant to our work so that our work is in compliance with those policies. Please note that it is a best practice to have your policies reviewed annually by a lawyer or knowledgeable Board member and annually reapproved by your Board.

If you have a question about your policies, we may be able to recommend further expertise as needed, but the content of policies should be determined in consultation with your Board.

System

Xero, Google Drive, DocuSign

What ArtsPool staff does

We do not manage contracts on behalf of members, but we can assist with the contracting process for government grants, foundation grants, or other types of contracts by providing documents and data related to your workforce and finances or by processing these documents for digital signature. We can process copyright and licensing fees when requested if we are provided with the signed contracts and any additional documentation received from the contracting party (invoices, etc).

What member staff does

You are responsible for signing and managing your own contracts as well as the relationships with your counterparties. You are also responsible for requesting the release of payment or the generation of invoices on any contracts related to revenue or expense, including copyrights or licensing agreements.

System

Google Drive, the ArtsPool app

What ArtsPool staff does

We can provide financial and workforce data required to complete any Federal or state registrations or filings (e.g. registrations for doing business or hiring employees in other states, sales tax filings, etc)

What member staff does

You are responsible for working with a lawyer or accountant on any Federal or state registrations or filings that require professional advice, and for ensuring that the filings are completed in a timely manner.

System

Not applicable

What ArtsPool staff does

We do not provide any legal services or advice, but we are happy to recommend legal contacts.

What member staff does

You should retain appropriate paid or pro bono counsel to advise on any matters that require legal expertise (e.g. contracts, corporate policies, employment law, etc).

System

DocuSign

What ArtsPool staff does

We can process employment documents for digital signature up on request, but we only spot check these documents for obvious issues (glaring typos, non-agreement of language, etc.). We can also provide templates and best practices information on employment offer letters and independent contractor agreements, but we rely on you to provide employment documents that are substantively complete.

We can also process other finance-related documents for signature (e.g. grantee award letters, contractor agreements, etc.), provided these documents can be templatized to work with our digital signature system.

What member staff does

You and/or their legal counsel should carefully review any contracts or other documents prior to submission to your ArtsPool service team for signature processing. For documents other than employment documents, you will need to work with your ArtsPool service team to templatize these documents to facilitate digital signature processing.

We do not scour contracts or other documents for financial terms, so you are responsible for clearly noting the payment schedule on documents related to revenue or expense. We do not verify who is an authorized signatory, so you should always provide the full and accurate list of signatories and their email addresses when requesting digital signature.

System

DocuSign, Google Drive

What ArtsPool staff does

We do not manage your Board and we generally do not communicate directly with Board members except as outlined in our Member Board relations guidelines. Your ArtsPool Financial Maintenance Lead can participate in Finance Committee meetings at your request, but we do not attend general Board meetings.

What member staff does

You are responsible for managing their Board matters in collaboration with your Board members. You should inform us of Board meetings as they are scheduled and provide us minutes of Board meetings as soon as is feasible after each meeting as preparation for the audit.

System

Google Drive, Xero, BeyondPay

What ArtsPool staff does

We will provide financial and/or payroll data to support your insurance renewals, audits, or applications at your request, and we will flag any issues that we notice in the course of its work, such as an expected renewal invoice not received. We can also provide information on our own relevant experience with similar issues regarding insurance and/or connect you with peers on these topics.

We do not request insurance certificates or interact directly with your broker(s).

What member staff does

You are responsible for interfacing directly with your brokers for advice on coverage, insurance certificate requests, and insurance policy renewals. For renewals, you should provide us with a request for the information required by the broker with enough lead time to allow us to fulfill the request. Once we provide the information, you are responsible for filling out and submitting any forms provided by the broker and providing us with the new policy documents. We do not provide advice on coverage, so you should work directly with your broker to determine your needs.

System

Google Drive, Xero, ArtsPool app

What ArtsPool staff does

We will help you set up and use Google Drive for digital records, and we can provide information on best practices for retention. We manage work papers for your organization that we generate in the course of our services and provide systems for you to deliver requested documents to us, but we are not responsible for the full scope of your records retention.

What member staff does

You are responsible for your records retention and must distribute retention policies to your staff and ensure that such policies and practices are enforced.

System

1Password

What ArtsPool staff does

1Password is a highly secure password sharing system where we store all of the passwords that we need for our work together. Passwords are only shared with ArtsPool staff on a need-to-know basis through this encrypted, cloud-based system. Nothing is stored on personal computers, communicated by email, or transmitted in unencrypted format.

What member staff does

You have secure access to passwords through one or more 1Password accounts. You should update credentials stored in 1Password as changes are made so that your ArtsPool service team does not lose access to systems. To ensure the security of your accounts, we ask that you never send passwords to anyone via email.

System

The ArtsPool app, Google Drive, Google Meet, Slack

What ArtsPool staff does

We provide a variety of communications platforms for us to communicate directly with your staff in order to provide our services, e.g. the ArtsPool app, Google Drive/Docs, Google Meet, email, phone, etc. However, we cannot mediate among your staff/departments regarding budgetary disputes or any other internal conflicts that may arise on these platforms in the course of our services. For more information on how to communicate with us, see the Membership communication guide.

We also provide the ArtsPool Cabana Google Group for members to talk directly to each other.

What member staff does

You should use ArtsPool's preferred communications platforms when communicating to us about work we are doing on your behalf, as outlined in the Membership communication guide. You should also manage any internal communications, conflicts, or disputes that may arise while working with us.

System

Various

What ArtsPool staff does

We provide training on software systems that we select or develop for use in providing our services. We provide this training during member onboarding, during major systems changes, and at moments of turnover in key staff positions (Executive Director, etc), but we rely on our Help Center documentation and members themselves to train new staff on how to use our systems.

We provide technical support for issues relating to software that we use in the course of our services.

What member staff does

We do not provide IT support services (wifi/server issues, printing problems, issues with member software/hardware, etc.), so you need to source an appropriate vendor to support this aspect of your operations. You should also ensure that your staff are trained to work with us in our systems, either by training them directly or by directing them to documentation in our Help Center.

System

Various

What ArtsPool staff does

We will train your staff in our systems and processes at onboarding. We may also provide training when there is turnover in member staff positions positions which interact heavily with our systems, e.g. new staff who interact with the your budget. For all other staff, we provide written documentation via our Help Center.

For training required by regulatory agencies (i.e. Sexual Harassment Prevention required by New York City or State), we will provide resources but not conduct training.

What member staff does

You are responsible for ensuring that your staff are trained in how to work with us and for requesting additional training as necessary for any new staff who work in mission critical areas such as payroll or budgeting. You are also responsible for ensuring that your staff receive any training required by regulatory agencies.