Service agreements
Terms of Service
This document and its attachments establishes the terms by which ArtsPool Services will provide services to Members of ArtsPool.
What's changed: 2020 ArtsPool Service Agreement Update Summary
A summary of changes to ArtsPool's Terms of Services adopted by the Operations Committee on Feburary 14, 2020.
Dispute and Indemnity Summary
A summary of ArtsPool’s indemnification and dispute resolution provisions.
Annex A: Pricing and Billing
How we bill our members.
Annex B: Member Service Contact List
Definitions of key roles for Member and ArtsPool.
Annex C: Member Services List
The services we provide to members under our Terms of Service.
Annex D: Onboarding Procedures
Important information about the onboarding process.
Annex F: Privacy Policy
This statement sets forth ArtsPool Services’ policies and practices for handling a Member’s Confidential Information.
Annex G: Data Security Policy
See the linked article for details on we keep data safe at ArtsPool.
Annex H: Limitations of Liability and Indemnification
Information on indemnification, limitation of liability, Force Majeur Events, Third Party Claims, and insurance.
Annex I: Dispute Resolution
Dispute resolution procedures, should there be one.
Annex J: Improvement Process for Members not in Good Standing
How we address issues related to a member's good standing in the cooperative.
Annex M: General Legal Provisions
The nuts and bolts.
Annex K: Termination Provisions
How we handle the termination of services.
Annex L: Offboarding Procedures
How we handle offboarding after the termination of services.
Annex N: Defined Terms
Definitions of capitalized terms used in the Terms of Services and related Annexes.
