Unlocking Employee Accounts in BeyondPay

A user’s account can become locked after more than 3 failed log-in attempts or if they enter the wrong code for virtual authentication (when requested by the system). A Company Administrator can use the following instructions to unlock a user account.

  1. Log into your BeyondPay account, and from the hamburger menu navigate to:

My Employees - Employee Maintenance - Unlock

  1. You may also access the above section through your Dashboard by selecting Unlock under the Quick Links widget (box).
  1. From this screen, select the account you’d like to unlock, and select the Unlock button at the top right.
If you are having trouble doing this, contact your ArtsPool Workforce Administrator.


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