Unlocking Employee Accounts in BeyondPay
A user’s account can become locked after more than 3 failed log-in attempts or if they enter the wrong code for virtual authentication (when requested by the system). A Company Administrator can use the following instructions to unlock a user account.
- Log into your BeyondPay account, and from the hamburger menu navigate to:
My Employees - Employee Maintenance - Unlock
- You may also access the above section through your Dashboard by selecting Unlock under the Quick Links widget (box).
- From this screen, select the account you’d like to unlock, and select the Unlock button at the top right.