Unlocking employee accounts in BeyondPay

Waqar Ahsan Updated by Waqar Ahsan

A user’s account can become locked after more than 3 failed log-in attempts or if they enter the wrong code for virtual authentication (when requested by the system). A Company Administrator/HR Manager can use the following instructions to unlock a user account.

  1. Log into your BeyondPay account, and from the hamburger menu navigate to:

TEAM - HR - Employee Maintenance - Password Unlock

  1. You may also access the above section through your Homescreen by selecting Unlock Employee Account within the Employee Management bubble.
  1. From the next screen, select the user account you would like to unlock, and select the UNLOCK button at the top right.
If you are having trouble doing this, contact your ArtsPool Workforce Administrator.

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