Requesting payment for a bill

Bill submission

As an ArtsPool policy, payment processing can take up to 3 business days to complete. Please keep that timeline in mind when submitting bills.

Whether you receive a bill by mail or email, when you need the bill to be paid just submit it to the ArtsPool app for your Financial Operations Lead to process. 

There are two ways to submit a task to the ArtsPool app:

  1. By using the online web form. This is the fastest way to get it on our radar.
  2. By sending an email to your organization's magic email address [handle]-member@artspool.co*
* Your member "handle" is an abbreviation of your organization's name and can be found on your organization's information page in the ArtsPool app.

Please include the following information when you submit a bill for payment:

  • A clear task description, e.g. Bill Submission: [VENDOR] [DATE]
  • A copy of the bill with a clear invoice date and payment date
  • If the bill is for a new contractor a W-9 and a signed contract agreement is required to be submitted. ArtsPool will need an email to request W-9 so please provide the contractor's current email address. For more information regarding the NYC freelancer's compliance law, click here.
  • Account Code and Program/Activity tracking information
If any information is missing, your Financial Operations Lead will follow up via comments on the app task.

Bill approval

Once your bill submission has been received and set up for payment in the books, ArtsPool will send a request for payment approval to one or more of your organization's Administrators via the ArtsPool app.

As a reminder, ArtsPool will never pay a bill without a member's explicit approval.

Bill Approval Request

When your Financial Operations Lead sends a request to approve bill payment to one or more of your organization's Administrators, they will receive an email notification. They can approve the bill in one of two ways:

  1. by immediately approving the bill via the link in an email notification, or
  2. by approving via their open requests list in the ArtsPool app.
Wondering who your organization's bill approvers are? They are listed in the Financial Administrators section of your organization's information page in the ArtsPool app.
Approving a payment via an email notification
  1. Click the View and approve button in the email notification.
  2. On the bill task, review the details. The underlying documentation (contract, invoice, etc) can be reviewed in the Documents tab of the task.
  3. The original bill submission task is visible in the Linked tasks tab, and reviewing that task may be helpful to see additional information on how the bill was coded or any conversation that was had between ArtsPool's Financial Operations Lead and member staff. To view the source transaction in the books, click the Xero logo.
  4. To check your organization's cash position before approving the bill, click the financial snapshot link below the Approve button. This snapshot is updated every 10 minutes and reflects your combined bank and credit card balances, open payables, and open receivables. If you want to see your bank balance separate from credit cards, click the View details link. Your bank account balance as shown on this report is your accounting balance, which differs from your bank ledger balance in that it includes any uncleared payments or deposits (outstanding checks, deposits that have not cleared, etc).
  5. Once you have reviewed the bill details noted above, click the Approve button to approve the bill for payment.
If a bill approver does not wish to approve the bill, or needs further information, they may add comments below the billing information and the ArtsPool team will receive a notification.
Approving a bill from your request list

But oh no...what if you have deleted the email with the approval request. Never fear, you can always approve your bills from your Open Requests list in the ArtsPool app.

  1. Log into the ArtsPool app at app.artspool.co. You will land on your Open Requests list by default if you have any open requests.
  2. Locate the bill you want to approve on the list and click the Resolve button.
  3. In the pop up dialog box, click the Approve button to immediately approve the bill for payment, or click Review.
  4. If you click Review, you will be taken to the bill task, where you can review and approve the bill as described in the section above entitled Approving a payment via an email notification.
  5. Once you approve a bill, the timestamp of the approval will appear on the Activity tab of the task.

Payment Options

ArtsPool will process the payment once the bill approver has approved the bill for payment through ArtsPool's app.

Checkeeper: ArtsPool's default is to make payments by Checkeeper.

Online Payments: Where possible we try to pay online to avoid delays and keep cost down.

Checkeeper checks are mailed from facilities in South Carolina and Wisconsin and take 5-10 days from the payment date to reach their destination. Please plan accordingly to ensure adequate lead time.

Alternative options for payments are listed below. Please request your alternate payment method in the bill payment task.

PDF Checks: If you have check stock, we can send you a PDF to print but we need to do printer alignment and will need to void check numbers of misprints. For best results, we recommend using Xero-compatible check stock.

Emergency payments: For handwritten checks, send us a scan or photo of the check as soon as possible along with a check payment report showing the account code and program tracking info.


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